Terms of use
The company under the name “ANTONIOS DROSOS & ANTHOULI DIONYSIA O.E.” and the trade name “MELISSA HONEY WORKSHOP DROSOS - ANTHOULI” (hereinafter referred to as the “Company”), headquartered in Kefalos, Kos, has created the online store melissa-kos.com to offer its products and information about its services to its users.
The use of the website melissa-kos.com is governed by these terms and conditions, which users are invited to read carefully and comply with. Use of the website melissa-kos.com constitutes unconditional acceptance of these terms and conditions.
The Company may, for any reason and without prior notice, change these Terms. The Company will make every effort to indicate any changes to these terms with a notice on the homepage. Continued use of this website by users after the effective date of any changes to these Terms will be deemed acceptance of those changes by the users.
01. DISCLAIMER OF LIABILITY
1.1. The Company shall not be held responsible for any actions of any person or organization, regardless of their location, arising directly or indirectly from the information contained or made available through this website, whether such information is provided by the Company or any third party.
1.2. The Company provides no warranty, express or implied, that the content of the website will always be up-to-date, secure, error-free, meet the users’ requirements, or that the results obtained from its use will be reliable, accurate, or free of errors.
1.3. Due to ongoing developments, the information contained on this website may not always be fully up-to-date, and for this reason, the information is provided on an "AS IS" and "AS AVAILABLE" basis. The use of information obtained or stored from or through this website is at the sole discretion and risk of the user. The user acknowledges that they must evaluate the content and accept responsibility for any risk that may arise from the use of any such content.
1.4. The content of this website does not provide advice or make any recommendations and should not be regarded as a basis for any decision or action, invitation to invest, or participation in shares or other securities of the Company. Actual results and developments may materially differ from any forecast, opinion, or ambition expressed on this website, and past performance of securities should not be considered a reliable guide to future performance.
02. PROHIBITION OF RE-PUBLICATION
2.1. The intellectual property rights of the content on this website, including but not limited to all documents, files, texts, images, graphics, and components contained herein, as well as the overall appearance of the website, are the intellectual and industrial property of the Company unless otherwise stated, and are protected by the relevant provisions of Greek, EU, and international law.
2.2. All product names mentioned on this website are trademarks of the Company, except for those marks that are indicated as being owned by other companies.
2.3. The Company authorizes users to copy and print excerpts or documents from this website (except content owned by third parties clearly designated as such) for their non-commercial use, provided that every copy or excerpt of these documents or pages retains all intellectual property rights or other ownership notices and any disclaimers contained therein. Except for this limited license, nothing on this website should be interpreted as granting any other rights or licenses regarding any intellectual property rights, patents, or trademarks of the Company or any third party. All Company logos and trademarks may not be used or reproduced without prior written consent from the Company.
2.4. Unless otherwise stated, copying for commercial purposes, modifying or reproducing part or all of the contents of this website in any form based on it and/or its content, or embedding in other websites or electronic retrieval systems, is prohibited. No link to this website may be included on any other website without the prior written approval of the Company.
03. RIGHT TO USE INFORMATION PROVIDED BY USERS
All information provided to the Company by users of this website (including but not limited to personal data, know-how, comments, ideas, questions, techniques, excerpts, or other similar elements) is not disclosed to third parties, except when we act as intermediaries and to the extent required to complete your order and fulfill requests related to the services we provide. Such third parties may include official state and regulatory authorities (e.g., law enforcement and prosecutorial authorities, Cybercrime Unit, Hellenic Data Protection Authority, Hellenic Telecommunications and Post Commission, Hellenic Authority for Communication Security and Privacy, supervisory authorities) when we are called to comply with legislation and prevent unlawful acts against us and our customers (e.g., telecommunications fraud, defamation, violation of personal rights, etc.). Additionally, third parties may include telecommunications companies, television broadcasters, cloud providers, professional associations, banks to which credit and debit card details are transmitted, social media providers, audiovisual content providers, ferry companies, and other global distribution systems.
The Company may use this information for the purpose of developing, manufacturing, and promoting its products.
04. THIRD-PARTY WEBSITES AND CONTENT
4.1. Some of the content on this website may be owned by third parties (e.g., articles, data, or excerpts) or may contain hyperlinks leading to websites owned by third parties, who bear full responsibility (civil or criminal) for the safety, legality, or validity of the content of their websites and services, excluding any liability of the Company.
The Company cannot guarantee that users of this website have any rights to use the content owned by third parties which is available on this website. Users must obtain permission from the third party before using or storing such content. Content protected by intellectual property rights may not be altered, nor may any author or copyright notices appearing on it be changed without first securing the necessary consents.
The Company provides these links for the convenience of its website users. The Company has no control over the websites owned by third parties or their content, which are accessed via this website or made available on it, and therefore the Company neither endorses, finances, advises, nor otherwise accepts any responsibility for these websites or their content.
05. SOFTWARE DOWNLOADS
The use of software downloaded from this website is solely at the user's own risk and discretion. The user must ensure that any software downloaded from this website to their personal computer is compatible with their computer and free of viruses.
06. CHANGES TO THE WEBSITE
The Company reserves the right to modify or withdraw any part or the entirety of the website at any time without prior notice. Any changes will take effect from the next time the user visits the website. Users of this website are not entitled to any compensation due to their inability to use the services offered by it.
07. QUESTIONS
All questions should be sent via email to the following email address: privacy@melissa-kos.com.
08. PRIVACY POLICY
The Company considers the security of the personal data of its website users very important and is responsible for ensuring the confidentiality of all personal information provided to it.
The privacy policy defines the principles governing the use of personal data received. Anyone using this website or registering as a user of the services provided by the Company agrees to this use.
Users are requested to carefully read the privacy policy. Any disagreement that may arise with the privacy policy will fall under this policy and the data protection notice embedded in this website.
The privacy policy may occasionally change. Therefore, we ask you to check regularly to ensure that users are aware of the latest version that will apply each time they visit the website.
8.1. DESCRIPTION OF THE INFORMATION COLLECTED
8.1.1. Aggregate Information: Together with many commercial organizations, information is collected to monitor the use of this website. No personally identifiable data is collected in this process. Generally, information is collected about the number of visitors and the initial domain name of the Internet service provider. This information is used to understand how the visitor uses the website and may be shared with other companies or third parties.
8.1.2. Personal Data: In cases where registration is required to access specific website content, an online application form is completed (e.g., to receive updates via email), which includes personal data such as name, email address, country of residence, and other information voluntarily submitted as part of the registration process. Users can request modification of these details at any time by contacting via email at privacy@melissa-kos.com.
8.2. COMMUNICATION WITH THE COMPANY & NEWSLETTERS
Occasionally, information about the Company's products or services (e.g., updates about the latest news) may be shared via email or mail. If the user does not wish to receive such information, they may opt out at any time by notifying via email at privacy@melissa-kos.com.
The Company uses the email address provided on the website, provided you have given your consent via the specific registration fields, to promote and advertise its products and services. You have the right to access your personal data held by the Company and your consent details, according to Regulation EU 2016/679 and the related national law. For more information, please refer to our Privacy Policy.
Newsletters are sent only to users and subscribers who have chosen to receive them and fully comply technically with mailing regulations.
The Company provides subscribers with the ability to unsubscribe from the newsletter mailing list. When a subscriber opts out, their email is permanently deleted. Subscriber emails are used exclusively for this purpose and no other. Newsletters received by the public upon subscribing are intellectual property of the Company and are therefore protected by relevant Greek laws and international conventions and regulations. The Company reserves the right to refuse or remove any person from the mailing lists.
8.3. PERSONAL DATA PROTECTION
User personal data is stored on a secure server protected by password and firewall. The Company has security policies aiming to ensure, as much as possible, the safety and integrity of all information, including personal data.
8.3.1 CUSTOMER IDENTIFICATION - PERSONAL SECURITY
Additional personal security is provided by the username and password you receive when becoming a member of "melissa-kos.com". This way, every time you use them, you get secure access to your personal data. During your order, provided you are logged in with your username and password at "melissa-kos.com", communication between your computer and our systems is encrypted using 128-bit key encryption. That is, each time you send information, your browser first encrypts it with a 128-bit key and then sends it to the system.
Just as you protect your credit card transactions and never disclose your PIN to anyone, you should carefully safeguard these credentials and never share them with third parties to avoid the risk of this data falling into the hands of unauthorized persons.
Advice: When creating your password, use symbols along with alphanumeric characters. For security reasons, you should change your password regularly and avoid easily guessable passwords (e.g., phone numbers, birthdates, etc.).
8.4. PERSONAL DATA FILE, ACCESS AND ERRORS
The Company may maintain a file and process personal data of users contained in its knowledge through the website privacy@melissa-kos.com. Recipients of data in this file for promotion, support, and execution of transactional relationships between the Company and users may be third parties collaborating with the Company to provide related services. The Company does not disclose or publish users' personal data.
According to personal data protection law, each user has the right to request access to their personal data held by the Company and to request correction of any errors free of charge.
8.5. USE OF COOKIES
Cookies are small files sent by the website management software and stored on users' computer hard drives. Sometimes they are created and transferred upon first registration on the website and then used to identify the computer and allow repeated access to the website without requiring login, speeding up access to the website and the information the user wants to see. Most web browsers accept cookies, but changing browser settings may block their transfer.
8.6 CHILDREN
The website is intended for an adult audience. The Company does not collect nor intends to collect information from or about children.
8.7 IMPROPER BEHAVIOR
The Company may use the information it collects or receives to prevent illegal activities or those threatening its network or risking the provision of the website.
8.8 COMMUNICATION
The Company and its partners welcome feedback and questions about the privacy policy, which can be sent via email to privacy@melissa-kos.com.
09. USER OBLIGATIONS
9.1 Your status as a user of this website is personal to you and, therefore, you must not share it with any other person. If you have been given a username and/or password, you agree to keep them secure and confidential and agree to (i) notify the Company immediately if you become aware of any unauthorized disclosure or use of your username and/or password, and (ii) you are responsible for any loss or damage arising from such unauthorized use or disclosure.
9.2 You are responsible for providing all equipment required to access the website and for all related third-party charges (e.g., telephone charges and Internet service provider fees).
9.3 You agree to use this website only in accordance with these Terms. In the event that your unauthorized use of this website results in loss or damage to any person who subsequently makes a claim against the Company, you agree to indemnify the Company for all losses and/or damages arising from such a claim.
9.4 As a user of this website, you undertake to:
9.4.1 use the website in accordance with the written instructions which you may be notified of from time to time by the Company and not use the website for any purpose other than that for which it is provided under these Terms or as otherwise occasionally specified in the Company's publications or announcements.
9.4.2 not act, knowingly or unknowingly, contrary to any legal or regulatory requirements of any competent authority having jurisdiction over you or any activities you undertake.
9.4.3 not use the website to make unauthorized attempts to access the Company’s systems or third-party networks.
9.4.4 not use the website to conduct business activities or other activities or contribute to activities prohibited by law.
9.4.5 not use the website to transmit any material that is defamatory, offensive, or threatening in nature or which infringes on the rights of third parties, or for the purpose of causing disruption, harassment, or unnecessary distress to any third party, or to send messages that you know to be false or to use the website for such purposes.
9.4.6 promptly notify the Company of any claim or action of any nature against you regarding any use of the website and, upon request by the Company, immediately cease the act for which the allegation was made.
9.4.7 promptly notify the Company of any changes affecting your registration details. It is your obligation to ensure that your registration details are kept up to date.
10. PRODUCTS - PROVIDED INFORMATION
The Company is committed to the completeness and accuracy of the information concerning the products available for sale. You can find details for each product by following the search instructions provided on our web pages and by clicking on the respective product, subject to any typographical errors that may have escaped our attention or occurred unintentionally, or due to website downtime for technical or other reasons.
For all products listed on "melissa-kos.com," indications of their current availability are provided. In any case, it should be clear that delivery times of your order depend on the availability of products in our warehouses. If a product is unavailable, you will be promptly informed about its unavailability.
11. SHIPPING - RETURNS - EXCHANGES POLICY
The Customer has the right to cancel the order and withdraw from the purchase transaction before receiving the purchased product.
The right of withdrawal before delivery is exercised through the ability to cancel the order prior to delivery.
In this case, to proceed with cancelling your order, you can send an email to info@melissa-kos.com or call the customer service department at +30 22420 72260.
If you have already completed the payment for your order and the order has not been handed over to the courier service, we will promptly refund the amount paid using the same method you used for the transaction (credit card, bank transfer, etc.).
If your order has already been handed over to the courier, or if you have already received the products, please be informed that due to the special nature of the materials, products cannot be returned or exchanged even if unused.
Products will be shipped via courier to the address you provided after completing your order.
The shipping cost will be ____ € including VAT.
Note
• The current price of each product code applies for product exchanges.
• The policy of free exchanges applies only to the first exchange; each new shipment will be charged with a shipping fee of five (5.00) euros.
• Exchanges are only allowed between products of the same category. Products on discount or promotion are not subject to free exchange terms and are charged a shipping fee of five (5.00) euros.
• Free returns apply only to orders within Greece.
• Returned items that do not meet the above conditions will not be accepted and will be returned to the sender at their expense.
12. APPLICABLE LAW – JURISDICTION – FINAL PROVISIONS
12.1 These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law, and the relevant International provisions, as applicable and interpreted in accordance with the rules of good faith, commercial customs, and the economic and social purpose of the law. The invalidity of a specific term herein does not affect the validity of the remaining terms, which shall cease to apply automatically.
12.2 Any failure by the Company to exercise a specific right or term arising from this agreement shall not be considered a waiver of that right or term.
12.3 These Terms represent the entire agreement between each user and the Company and govern the access and use of the website by the users. These Terms prevail over any other written agreement between each user and the Company regarding the use of this website.
12.4 The competent courts for resolving any disputes arising from this agreement shall be the Courts of Kos.
